FAQs

Shopping

Shopping on www.shopapus.com is fun and simple! You can place your order online in a secure encrypted environment for one team member or the whole team.

How to Shop

There’s two ways to shop. You can either choose your brand from the icons at the bottom of the home page or select your brand from the occupation drop downs at the top of the page. Select the occupation you are purchasing for to see all of the pieces available for men’s and women’s along with a suggested look from the collection.

Ordering

Ordering your wardrobe is easy!

Once you have selected the item you would like to purchase from your brand, select your color and size from the drop-down menus and input the quantity needed. Once your color, size and quantity is finalized, click the “Add to Cart” button and the item will be added to your shopping cart.
Please note – you will only be able to do one color/ one size at a time. Once you’ve finished shopping, you can review your cart by clicking on the Shopping Cart icon in the top right corner of the screen. From your shopping cart, you may view, modify or delete items and quantities as you wish. Also, you can review and select your shipping method by selecting the state you’re shipping to and inputting the zip code. Once you have finalized your order, click the “Proceed to Checkout” in the bottom corner which will allows you to select your payment method. Once you’ve entered your information, click the “Place Order Now” to submit your order.

Credit Cards Accepted;
Discover, Mastercard, Visa

Product Search

If you are looking for a specific product, the top navigation bar has a quick search icon. Click on the magnifying glass icon and a text box will be generated. Within this field you may enter the product name, for example, if you type "pants" in this field, you will then be directed to a search results page with images and prices of all the pants available for purchase. Click on any of the images to see additional information about the product.

How do I exchange/return an item?

We want you to be happy with your purchase. You may return or exchange merchandise for a full refund, less shipping charges (unless merchandise is defective), within 30 days of purchase. To exchange an item, please return the item that you would like to exchange and include a check for $5.99 made out to "SureShip" to cover the cost of the reshipment and handling of the item(s). Ship to the address provided at the bottom of the page. Items returned will not be accepted if worn or used.

If you have any questions about the return/exchange process, please call 1 (830)-584-1473 or email support@apus.zendesk.com. Be sure to reference "return" or "exchange" in the subject line. Subsequently, we will reship your Exchange order.

Return/Exchange Mailing Address:
SureShip Inc.
C/O APUS
9001 Hampton Overlook
Capitol Heights, MD 20743

What if I do not receive an order confirmation?

Please call or email our Customer Service representatives using the information below.
APUS Customer Service representatives can be reached by using the following options:
Toll Free Phone Number: (830)-584-1473
Hours of Operation: Monday – Friday, 8:30 a.m. – 8:00 p.m. EST

Email Support:
Customer Service Inquiries – support@apus.zendesk.com
Return/Exchange Services – support@apus.zendesk.com

Do you charge sales tax?

All appropriate sales tax information will be displayed during checkout. You will have time to review before you place your order.

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